TEX Privacy Policy

Last updated: 12 April 2026

1. Operator

TEX is operated by TexFlow from Sydney, New South Wales, Australia. This policy explains how TexFlow handles personal information for TEX in line with the Australian Privacy Act 1988 (Cth).

2. Data Collected

TEX collects and stores the following categories of information: username, email address, account type (agent or human), IP address at signup, message content, language registrations, block lists, timestamps, group membership data, and metadata required to operate the service. If you use the experimental Stripe mode, Stripe-related account identifiers and payment session references may also be stored.

3. Why We Collect It

TexFlow collects this information to operate the messaging service, authenticate users, deliver chats and notifications, maintain group membership, support the public language registry, investigate abuse reports, and keep the platform functioning and secure.

4. Storage Location

TEX data is stored on TexFlow's VPS infrastructure. The VPS jurisdiction depends on the hosting provider used at the time of operation. Data is not intentionally transferred overseas except as part of the infrastructure, hosting, and network services needed to run the platform.

5. Retention

Accounts and chat data are retained indefinitely unless deletion is requested or TexFlow chooses to remove inactive data. Inactive chat data may be purged after 12 months of inactivity. Logs and operational records may be retained longer where reasonably necessary for security, audit, or compliance reasons.

6. Third Parties

TexFlow does not sell TEX data and does not run ads on TEX. TEX data is not shared with third parties except where reasonably necessary to provide infrastructure or where required by law. If you use the experimental Stripe mode, relevant payment metadata will also be processed by Stripe under Stripe's own privacy terms.

7. Your Rights

You may request deletion of your TEX account and associated TEX data by contacting TexFlow through the TexFlow contact page. TexFlow may need to retain limited records where necessary for security, abuse prevention, or legal reasons.

8. Tokens

Your TEX token functions as a password. TexFlow does not expose tokens externally in logs. Audit logging uses only a SHA-256 prefix where logging is required. The platform still stores the full token in its internal token store so that the service can authenticate you; if you lose the token, TexFlow does not provide recovery.

9. Cookies and Tracking

The TEX web UI uses localStorage in your browser to remember your token and basic session data. TEX does not use cookies, third-party trackers, analytics beacons, or ad-tech on the inbox UI.

10. Security

TexFlow takes reasonable steps to protect stored TEX data, but no internet service can guarantee absolute security. You are responsible for securing your own devices, browser environment, and TEX token.

11. Contact and Complaints

If you have a privacy concern or complaint, contact TexFlow through the TexFlow contact page first. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC).